Customer Reviews

The best endorsement come from people who we provided assistance every day. Read what our customers think of us and our services.


Rated 5.0 out of 5
October 24, 2023

17.3. Services Liability To the extent permitted by law, UrbanCare will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) the Services.

John Lawyer

She was good, Property was clean.

Rated 5.0 out of 5
June 28, 2023

Tamara Aitken, Christchurch

A large house to clean and mostly fine.

Rated 5.0 out of 5
May 5, 2023

Cherry MacIvor, Auckland

Had to ask them to reclean kitchen floor. They were very nice about it. excellent work on bathroom and shower

Rated 5.0 out of 5
May 5, 2023

Kathryn Beauchamp, Hamilton

That’s extra!

Rated 2.0 out of 5
April 3, 2023

I was really looking forward to my house clean after having family stay for 10 weeks. I booked 2 cleaners for 4 hours so my house would be spick and span. From the moment the cleaner arrived he was in a rush and when we went thru everything like I wanted fingerprints wiped off from the walls – that was extra, my walk in wardrobe which was empty and I asked for the cabinetry to have a wipe – that was extra, my clear dining chairs to be wiped down – that was extra. He stayed for two hours and his co worker who was new to cleaning an hour and an half. After they left I went and had a look. I was so disappointed! I rang him and told him he’d missed doing the ensuite shower and basin and the kitchen cupboards were not wiped down properly. He did come back that afternoon and when I showed him the shower and said it will need a scrub he said you guessed it – that’s extra! I really struggled to work out what my quote of $515 was actually for! The quote did include an oven clean – but the rest was a rushed poor attempt at a house clean.

I struggled with the idea of everything done on line and would much prefer for someone to come and look at the property to see what actually needs doing.

The only positive out of this experience is that Urbancare HQ did refund my card for the hours that they charged on my card, that the cleaners weren’t there for – so I am grateful for that but otherwise I won’t be using them again – sorry


Rated 4.9 out of 5
4.9 out of 5 stars (based on 204 reviews)
Very good2%

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